Membership

How do I update my personal information?
You may update your information by contacting Customer Service at 800-285-8900 or by using our contact form

I forgot my password. How do I retrieve it?
Please click here - provide your email address and member number or name and we'll email it to you! If you forgot your login, please contact us using our contact form

What are the membership benefits?
Your Club's benefits are dependent upon the Club membership selected.

How do I reach Customer Service?
We are here to serve you! Please either call us at 800-285-8900 or contact us using our contact form.

How do I renew my membership?
Your membership is automatically renewed annually. Please call customer service at 800-285-8900 to cancel your membership.

Benefits

How do I receive my benefits?
Your welcome package will be sent to you within 7 to 10 days after you have become a member. This material will clearly describe how you will be able to take maximum advantage of all your new travel benefits. If you did not receive your membership package within this time frame, please either call us at 800-285-8900 or use our contact form

Travel Accident Protection Plan

What is my effective date of benefits?
Your plan effective date will be the same day as your new club memebrship becomes active.

How long is my plan effective?
For as long as your membership is active. Upon your renewal, you will receive a membership kit with your activation and expiration date with your membership information.

What is the benefit amount?
If you selected a package which includes the Travel Protection Plan, you are covered anytime you travel throughout the year!  Please see your Evidence of Benefits for specific benefit amounts, as well as complete terms, conditions, and exclusions of your Plan.

May I request benefits for other family members and/or significant others?
Yes, you may provide a club membership for other family members or friends.  Simply select the type of membership you would like to provide and enroll them under your membership.  If you need assistance, please contact Customer Service at 800-285-8900 or use our contact form.

How do I make beneficiary selections?
Your beneficiary is your estate unless specified otherwise in writing. If you wish to designate a beneficiary other than your estate, please contact Customer Service at 800-285-8900 or use our contact form. You will be mailed a beneficiary form to complete and return.  Please keep a copy for your records.  Your beneficiary information is a very personal and confidential matter and will not be printed on your Evidence of Benefits or other membership materials.

How do I contact Travel Insured International?
For Claims or information about your plan, please contact:
   

Travel Insured International
    52-S Oakland Avenue
    East Hartford, CT 06128

    Claims
    1-800-243-2440
    (Monday - Friday 8:00 A.M. - 5:30 P.M. EST)

I have additional questions. How do I ask these?
Please contact us at 800-285-8900 or use our contact form.